DE-ESCALATION IN THE WORKPLACE:
De-Escalation for Healthcare
- Prevent violent behavior
- Maintain safety
- Reduce anger and frustration
- Help people develop a sense of hope and security
Workplaces have been doing a form of de-escalation training for years under the name of “conflict resolution” or “crisis management”. Vantage Point’s own Ben Fisher will describe de-escalation tactics designed to help teams identify instability in their environment, prevent it, and know how to handle it in their own best defense if the situation worsens. This “Run, Hide, Fight” paradigm is law enforcement’s go-to technique for civilians when a situation escalates to violence or a weapon.
For healthcare workers who are sometimes required to go into a situation where physical force is necessary, like securing a patient with hand restraints, we train people to use positive reinforcement through the interaction. This includes affirming a patient’s problems, setting clear limits, respecting the patient, and remaining calm above all else.